Well I eventually managed to change phone supplier from Smart to BT who do my broadband but I'm still without a phone (I can receive calls but can't make them) and will be lucky if I'm reconnected by the weekend. The process includes a very surreal Q & A session with an independent monitor to make sure that I really want to change my service provider, which in the circumstances is a bit much. Meanwhile Comreg (the telecoms regulator) has held intensive discussions with eircom in an effort to assist customers whose fixed-line services have been affected as a result of difficulties at Smart Telecom
What customers? It's been three days it'd be more useful to take action to expedite the process of switching. Smart is gone, I've already started to get the cold calls.