@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
From: Customer Care (help@SoftLock.com) To: "'webmaster@psychicspy.com'" (webmaster@psychicspy.com) Subject: RE: softlock merchant ... Date: Thu, 16 Nov 2000 11:06:37 -0500 X-Message-Flag: Follow up Return-Receipt-To: Customer Care (help@SoftLock.com) Radioman, The link you provided me is set to credit your affiliate account for purchases made by clicking on the link. I tested this by purchasing the "Psi-Spies" book through your link. The sale did register as an affiliate sale for you. I spoke with our engineering group as well and they assure me that using your affiliate link it is nearly impossible for you to not be credited with sales through that link. Your purchase of "Psi-Spies" shows that it was purchased through one of SoftLock's sales channels: our web site; by clicking the Buy button on a sample of the book passed to you as an attachment; through one of our iStores. Please rest assured that the link you are using is set to credit you, and no one else, with sales through it. Please let me know if you have any other questions or concerns. ______________________________ Thomas C. George Client Account Manager SoftLock.com Five Clock Tower Place, Suite 440 Maynard, MA 01754 Phone: 978-461-4133 http://www.softlock.com ______________________________ -----Original Message----- From: webmaster@psychicspy.com [mailto:webmaster@psychicspy.com] Sent: Thursday, November 16, 2000 9:30 AM To: Customer Care Subject: RE: softlock merchant ... From: Customer Care (help@SoftLock.com) To: "'webmaster@psychicspy.com'" (webmaster@psychicspy.com) Subject: RE: softlock merchant ... Date sent: Wed, 15 Nov 2000 14:48:29 -0500 Here's the link from my site: (A HREF= "http://www.softlock.com/psiwhite/default.asp?SrcAcct=20208") (IMG SRC="psi1.gif" ALIGN=TOP BORDER=1)(/A) with parenthesis substituted to read as text ... radioman webmaster@psychicspy.com > Radioman, > > JulieAnn asked me to look into this for you. Could you supply me with more > information regarding your purchase so that I can look into this matter > further? When did you purchase the book? What steps did you take to purchase > the book, for example, did you purchase it from a link you were given as an > Affiliate, from the author's site, by clicking the Buy button at the top of > the document, etc.? If you purchased the book by clicking on a link, please > include the link in your reply email. > > I apologize if this has caused you any inconvenience. I'll resolve the > matter as soon as possible. > > _________________________________ > Thomas C. George > Client Account Manager > SoftLock.com > Five Clock Tower Place, Suite 440 > Maynard, MA 01754 > Phone: 978-461-4133 > http://www.softlock.com > _________________________________ > > > -----Original Message----- > From: webmaster@psychicspy.com [mailto:webmaster@psychicspy.com] > Sent: Wednesday, November 15, 2000 9:42 AM > To: JulieAnn Govang > Subject: Re: softlock merchant ... > > > I recently purchased a copy (printable) of Marr's Psi-Spies via > credit card ... > Even used a different ID than radioman ... guess what - the account > admin for : > > radioman@seasurf.com > > > shows NO purchases ... I wonder how many other book sales were > not > credited to my merchant account ? A good story for the Drudge > Report perhaps ? > > > radioman > webmaster@psychicspy.com > > Soft Lock Affiliate - or am I ??? > > > *** > From: JulieAnn GovangTo: webmaster@psychicspy.com Copies to: Peter Demers (pdemers@SoftLock.com), Tom George (tgeorge@SoftLock.com) Subject: RE: SoftLock.com Affiliate ... Date sent: Mon, 20 Nov 2000 14:40:39 -0500 Good afternoon, I'm very sorry you had a bad experience with SoftLock.com. I assure you we do our best to take care of a customer, but in this case, though efforts were made in our Customer Care department, I'm afraid we weren't able to answer your question in a manner satisfactory to you. Regardless, per your request, I have removed your affiliation from our network, and per Section 8 of the SoftLock.com affiliate agreement, please immediately remove from your Site all references and Links to SoftLock.com, our Content Providers and Content as defined in the agreement. Again, I'm sorry we weren't able to meet your needs. Best of luck in future endeavors. JulieAnn JulieAnn Govang Marketing Manager SoftLock.com (978) 461-4126 jgovang@softlock.com Where Content Meets Customers. -----Original Message----- from the public SOFTLOCK.COM AFFILIATE AGREEMENT "8. Term and Termination of the Agreement" "The term of this Agreement will begin upon the acceptance of your application and will end when terminated by either party. Either party may terminate this Agreement at any time, with or without cause, by giving the other party written notice of termination. Affiliates are only eligible to earn referral fees during the term of this Agreement. SLCK may withhold Affiliates’ final payment for a reasonable time to account for possible cancellation or refund of sales. Upon termination of this Agreement Affiliate shall immediately remove from its Site all references and Links to SLCK, Content Providers and Content as defined herein." DONE ... ** UPDATE ** article : September 4, 1999 Useit.Com: Spotlight of SoftLock's website mentioned recently in Steve Outing's column. Besides having a useless website, I also fear that SoftLock has a useless product. The only concrete info I could find was in the customer support section which stated that it may not be possible to read copy-protected documents after running Norton Utilities or other disk utility software.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@